Shipping Policy:
Shipping Methods:
We offer same-day shipping and delivery time varies between 7-10 days, depending on the size and nature of orders.
Shipping Costs:
Shipping costs vary based on the selected method and location. Customers are responsible for shipping costs associated with their order.
International Shipping:
We do ship outside the US. Please note that all shipping costs, custom clearance fees, and any other associated charges will be paid by the customer.
Return Policy:
Return Eligibility:
We accept returns within 28 days of purchase for goods in the condition in which they were bought. To be eligible for a return, the item must be unused and in its original packaging. Accessories are non-refundable.
Return Window:
Customers must initiate a return within 15 days of the purchase date.
Return Process:
To initiate a return, please follow these steps:
Ensure the item is in its original condition with all packaging.
Contact our customer support team for a return authorization.
Pack the item securely and include a copy of the receipt.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Please use a trackable shipping method.
Refund/Exchange:
Upon receiving the returned item, we will process a refund within 30 days. Alternatively, customers can opt for an exchange. Please note that accessories are non-refundable.
Contact Us:
If you encounter any issues or have questions, feel free to contact our customer support team at Niurka@icwholesale.com/+1-718-684-4848